Warranty & Returns Policy

Effective Date: 25 Sep 2026

General Vibronics, Inc. ("GVI") is committed to providing high-quality products to our customers through our official website and authorized distributors. This policy applies to MIRARI® products purchased new from GVI or from a GVI-authorized distributor.

1. Limited Warranty

Warranty period

• New Plasma Driver: 12 months from the date of delivery or 1,000 hours of operation, whichever comes first.
• Replacement Plasma Driver provided under this warranty: 6 months from the date of receipt.

What is covered

The Limited Warranty applies only to the MIRARI® Plasma Driver (main unit). GVI warrants the Plasma Driver against defects in materials and workmanship under normal use in accordance with its labeling and Instructions for Use ("IFU").

Accessories and consumables, including Plasma Arrays, fleece pouches, cables, and chargers, are not covered by the Limited Warranty. Manufacturing defects in these items are handled under the 90-Day Defect Replacement policy below.

What we will do

If a covered defect is confirmed by GVI during the warranty period, GVI will, at its option, repair or replace the defective Plasma Driver. Replacement units may be new or refurbished to meet original specifications.

What is not covered

The Limited Warranty does not cover:

• Damage due to misuse, improper maintenance, accident, or physical impact
• Use contrary to the Product labeling or IFU, or for unintended purposes
• Repair, modification, or servicing by anyone other than GVI or a GVI-authorized service provider
• Use of unauthorized accessories, components, or consumables
• Normal wear and tear, including cosmetic damage and battery capacity reduction over time
• Environmental damage, including exposure to liquids, extreme temperatures, or improper power supply
• Lost or stolen products
• Products whose serial number, UDI, or labeling has been removed or altered

The Limited Warranty applies only to the original purchaser and is non-transferable.

2. 90-Day Defect Replacement

• If a MIRARI® product has a manufacturing defect, GVI will provide a one-to-one replacement within 90 days of delivery.
• Customers must provide proof of the defect, such as photos or videos, for GVI's evaluation.
• The returned product must be intact, with all accessories and original packaging.
• GVI will cover shipping costs if the defect is confirmed as a manufacturing issue.

3. Warranty and Replacement Claim Process

1. Contact GVI customer support at contact@generalvibronics.com.
2. Provide the order number, the product serial number, and a detailed description of the issue, with photos or videos where helpful.
3. If the claim is valid, GVI will issue a Return Merchandise Authorization ("RMA") number and instructions for returning the product to our service center. Do not return any product without an RMA number.
4. Upon receipt, GVI will inspect the product and proceed with warranty service by repairing or replacing the defective unit.

Customers are responsible for shipping costs when sending a product for inspection. If a manufacturing defect is confirmed, GVI will reimburse the shipping cost.

Do not include patient names or other identifiable patient information in photos, videos, or descriptions.

If a product malfunction may have caused or contributed to patient injury, please also report it through our Product Safety & Complaints page.

4. Returns of Non-Defective Products

Unused, unopened, undamaged products in their original sealed packaging may be eligible for return within 30 days of delivery, subject to GVI's inspection and written return authorization (RMA). Approved returns of non-defective products are subject to a restocking fee of 15% of the product price. The customer pays return shipping and must ship insured and with tracking.

Because MIRARI® products include regulated medical-device components and patient-contacting or hygiene-sensitive accessories, GVI may decline returns of the following, except where required by law or covered by this policy:

• Used medical devices
• Opened patient-contacting or hygiene-sensitive accessories
• Single-use products
• Products altered or damaged after delivery
• Products lacking required serial or lot identification
• Products that cannot reasonably be returned to saleable inventory

5. Refunds

Approved refunds will be issued within 15 business days after GVI receives and inspects the returned product. Refunds are made by bank wire transfer to the account from which payment was received, or by another method agreed in writing by GVI, less any applicable restocking fee and bank fees.

Original shipping charges are non-refundable except where GVI determines that the product was shipped in error or qualifies for remedy under this policy.

6. Disclaimer of Other Warranties

THE LIMITED WARRANTY AND 90-DAY DEFECT REPLACEMENT ABOVE ARE THE ONLY WARRANTIES GVI PROVIDES. TO THE MAXIMUM EXTENT PERMITTED BY LAW, GVI DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. REPAIR OR REPLACEMENT AS DESCRIBED ABOVE IS THE PURCHASER'S SOLE AND EXCLUSIVE REMEDY FOR BREACH OF WARRANTY. NO DISTRIBUTOR, REPRESENTATIVE, OR EMPLOYEE OF GVI IS AUTHORIZED TO MAKE ANY OTHER WARRANTY.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, GVI IS NOT RESPONSIBLE FOR INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING FROM THE USE OF OR INABILITY TO USE THE PRODUCT. GVI's liability is further limited as set out in the Terms of Sale.

8. Legal Rights

This policy does not limit any rights that cannot be excluded or limited under applicable law. Some states do not allow the exclusion of implied warranties or of incidental or consequential damages, so some of the above limitations may not apply to you.

Contact Information

General Vibronics, Inc. Email: contact@generalvibronics.com Address: 1615 East Warner Road, Suite 4, Tempe, AZ 85284, USA