Privacy Policy

Protecting Patient Information

Do not submit Protected Health Information ("PHI") or identifiable patient medical information through general website contact forms, order or verification forms, live chat, or ordinary email.

Where patient-specific information is required for Product complaint investigation, regulatory reporting, technical support, or another authorized purpose, contact GVI for instructions regarding the appropriate secure communication channel.

Information We Collect

Information you provide to us:

• Contact and business information — name, professional or business name, email address, telephone number, and business and shipping addresses.
• Credential and eligibility information — purchaser type, professional license number, license type and licensing state, National Provider Identifier (NPI), DME/DMEPOS supplier information, institutional purchasing authority, and any documents you provide to verify eligibility.
• Order and transaction information — products requested, quantities, invoices, payment confirmation details (such as the remitting bank and amount of a wire transfer), shipping details, and order history.
• Certifications and acceptance records — the certifications you affirm and your acceptance of our Terms of Sale, including the version accepted and the date and time of acceptance.
• Communications — information you include when you contact us, request support, request a return, or report a product complaint or safety concern.

Information collected automatically:

When you visit the website, we and our service providers automatically collect certain information about your device and browsing, such as IP address, browser type, device type, pages viewed, referring URLs, and the date and time of your visit, using cookies and similar technologies. See "Cookies and Analytics" below.

Information from other sources:

To verify eligibility, we may obtain information from public sources, such as the NPPES NPI Registry and state licensing board databases.

How We Use Your Information

We use personal information to:

• Verify purchaser eligibility and professional or institutional credentials for this prescription device
• Process order requests, issue invoices, confirm payment, accept orders, and arrange shipping and delivery
• Maintain records of certifications and acceptance of our Terms of Sale
• Provide customer service, warranty service, returns, and technical support
• Receive, investigate, and respond to product complaints and safety reports, and meet our regulatory obligations, including medical device complaint-handling, reporting, traceability (such as serial number and UDI records), and recall obligations
• Operate, maintain, secure, and improve the website, and prevent fraud
• Comply with applicable law, respond to lawful requests from government authorities, and establish, exercise, or defend legal claims

We do not send marketing emails unless you opt in. You may opt out of marketing communications at any time using the unsubscribe link or by contacting us.

How We Share Your Information

We do not sell your personal information, and we do not share it for cross-context behavioral advertising, except as described in "Cookies and Analytics" below if applicable. We share personal information only as follows:

• Service providers that perform services on our behalf, such as website hosting and e-commerce services (Shopify), email and business software providers, shipping carriers, banks and payment processors, and professional advisors, subject to obligations to protect the information.
• Regulatory authorities such as the U.S. Food and Drug Administration, where required for complaint, adverse event, or recall reporting or otherwise required by law.
• Legal and safety purposes — to comply with law, legal process, or government requests; to enforce our Terms of Sale; or to protect the rights, property, or safety of GVI, our customers, patients, or others.
• Business transfers — in connection with a merger, acquisition, financing, or sale of all or part of our business, subject to this Privacy Policy.
• With your consent or at your direction.

Cookies and Analytics

We use cookies and similar technologies that are necessary for the website to function, to remember your preferences, and to understand how visitors use the website. Our e-commerce platform provider, Shopify, sets cookies and collects usage data to operate the website.

You can control or delete cookies through your browser settings. Disabling some cookies may affect website functionality. Where required by law, we honor opt-out preference signals such as Global Privacy Control.

Data Retention

We retain personal information for as long as necessary for the purposes described in this Privacy Policy. Order, credential verification, distribution, device traceability, and complaint records may be retained for the periods required under FDA regulations, tax and accounting laws, and other applicable law, and to establish or defend legal claims.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. Please do not send sensitive information, such as bank account credentials or patient information, through unsecured email.

Your Privacy Rights

Depending on the state in which you reside, you may have rights under applicable state privacy laws, which may include the right to:

• Know or access the personal information we have collected about you
• Correct inaccurate personal information
• Delete personal information, subject to legal exceptions (for example, records we must retain under FDA or tax regulations)
• Opt out of the sale or sharing of personal information or targeted advertising
• Not receive discriminatory treatment for exercising your rights

To submit a request, contact us using the information below. We will verify your request using information associated with your account or order and respond as required by applicable law. You may use an authorized agent to submit a request on your behalf where permitted by law. If we deny your request, you may appeal by replying to our decision; if your appeal is denied, you may contact your state Attorney General.

California residents: The categories of personal information we collect are described in "Information We Collect," the purposes in "How We Use Your Information," and the categories of recipients in "How We Share Your Information." We do not sell personal information or share it for cross-context behavioral advertising , and we do not use or disclose sensitive personal information for purposes that require a right to limit under California law.

Children's Privacy

This website is intended for healthcare professionals and businesses and is not directed to children under 16. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a new "Last Updated" date. Material changes will be highlighted on the website.

Contact Us

General Vibronics, Inc. 1615 East Warner Road, Suite #4 Tempe, Arizona 85284, USA

• Email: contact@generalvibronics.com